Privacy Policy

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Privacy Policy for NextGen Health Choice

At NextGen Health Choice and our affiliates and subsidiaries (collectively, “NextGen Health Choice,” “we,” or “us”), we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us—whether through our website , by phone, in person with one of our licensed agents, or through our digital tools, including Kooper, our AI voice assistant.

Information We Collect

We collect personal information to provide you with accurate guidance and services. This may include:

  • Personal Details: Name, contact information, date of birth, health insurance details, and Social Security number (when required).

  • Eligibility Data: Medicare or Medicaid status, and relevant financial information to assess program eligibility.

  • Technical Data: IP address, browser type, and device identifiers when you visit our website, for analytics and performance improvements.

How We Use Your Information

We use your data solely to deliver and improve our services, including:

  • Helping you understand and enroll in Medicare, ACA health plans, prescription drug plans, life insurance policies, and other supplemental products.

  • Providing personalized plan comparisons and determining eligibility for public or private benefits.

  • Following up on application status, sending reminders, and ensuring ongoing satisfaction.

Information Sharing

NextGen Health Choice may share personal data only as necessary:

  • Service Providers: We may share information with third parties that help us deliver messaging services—such as platform providers, phone companies, and vendors who assist with text message delivery.

  • Affiliates: We may share personal data with our affiliates or subsidiaries, who must adhere to this Privacy Policy.

Note: Text messaging originator opt-in data and consent will never be shared with third parties for marketing or unrelated purposes.

Communications and Monitoring

All communications—including phone calls, text messages, and interactions with Kooper—may be monitored or recorded to maintain compliance with CMS guidelines, for training, and to ensure quality service.
You may receive calls, emails, or SMS messages from us if you provide your contact information. You can opt out of non-essential communications by following the instructions in those messages.

Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. You can adjust your browser settings to disable cookies, but some site features may not function properly.

Data Retention and Security

We retain personal information only as long as needed to provide services or meet legal and regulatory requirements. If a data breach occurs, we will act quickly to secure information, investigate, and notify affected individuals as required by law.

Your Rights

You have the right to:

  • Request access to or correction of your personal data.

  • Request deletion of your information.

  • Limit how your data is used or shared.

To make a request, contact us at . We will respond to verified requests promptly and in compliance with applicable privacy laws.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. Continued use of our services after updates indicates your acceptance of the revised policy.

Contact Information

For questions about this Privacy Policy or our privacy practices, please contact:

Contact Information

For questions about this Privacy Policy or our privacy practices, please contact:

NextGen Health Choice
Email: com
Website: www..com