Terms of Service
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Terms of Service
Terms of Service for NextGen Health Choice
These Terms of Service (“Terms”) govern your use of the website, tools, digital services, voice assistant Kooper, and all other services provided by NextGen Health Choice and its affiliates (“NextGen Health Choice,” “we,” or “us”). By accessing our services or engaging with one of our licensed agents, you agree to be bound by these Terms. If you do not agree, you should not use our services.
Service Overview
NextGen Health Choice is a licensed insurance agency specializing in Medicare Advantage, Medicare Supplement, Prescription Drug Plans, Affordable Care Act (ACA) health coverage, and related financial products such as life insurance and final expense policies. Our services are intended for individuals seeking guidance from licensed insurance professionals. While we represent multiple carriers, we do not offer every plan available in every area.
Eligibility and Use Restrictions
Use of our website and digital tools, including Kooper, our AI-powered virtual assistant, is intended only for individuals residing in the United States. You may use these services solely for lawful and personal purposes. You agree not to misuse, copy, interfere with, or exploit our content, technology, or proprietary systems. We reserve the right to suspend or terminate access if these Terms are violated.
Communication and Monitoring
All communications with NextGen Health Choice—whether via phone, SMS, email, in person, or through Kooper—may be recorded or monitored for compliance, training, and quality assurance. By using our services, you consent to these practices. Communication does not constitute enrollment into a health plan or financial product until all required applications are properly completed and accepted by the relevant carrier or financial institution.
Information and Advice Limitations
Information provided by NextGen Health Choice, including quotes, benefit explanations, eligibility estimates, and enrollment assistance, is for educational and decision-support purposes only. We do not provide legal, tax, or medical advice. Final eligibility and approval decisions rest solely with the insurance carriers, the Centers for Medicare & Medicaid Services (CMS), or other relevant authorities.
User Responsibilities
You agree to provide accurate, current, and complete information when using our services. Supplying false or misleading information may delay or prevent enrollment into an insurance plan. You are responsible for reviewing plan details and verifying their accuracy before completing any enrollment.
Service Modifications
NextGen Health Choice reserves the right to modify or discontinue any part of its services at any time, including website functionality or available products, without prior notice. While we strive to maintain accurate and updated information, we do not guarantee the completeness or timeliness of content. All services are provided “as is” and “as available,” without warranties of any kind, express or implied.
Limitation of Liability
NextGen Health Choice is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services. This includes, but is not limited to, missed enrollment deadlines, plan misunderstandings, or denial of coverage. Your sole remedy for dissatisfaction with our services is to discontinue use.
Intellectual Property
All content provided through our website and digital communications is the intellectual property of NextGen Health Choice. You may not reproduce, modify, distribute, or use this content without prior written permission. Unauthorized use may result in legal action.
Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any legal disputes arising from the use of NextGen Health Choice services must be resolved in the appropriate state or federal courts located in Florida. By using our services, you consent to this jurisdiction.
Terms Updates
We may revise these Terms of Service at any time. Updated versions will be posted on our website and will take effect immediately upon publication. Continued use of our services indicates acceptance of the updated Terms.
Contact Information
If you have any questions about these Terms of Service, please contact:
NextGen Health Choice
Email: nextgenhealthchoice.com
Website: www.nextgenhealthchoice.com